Common problems
- A burst or split pipe spraying water
- Sewage backing up into tubs, showers or floor drains
- A water heater leaking heavily from the tank
- No water to the entire home
- Toilet overflowing that won't stop
Signs it’s time to get help
- Water is actively damaging floors, walls or ceilings
- You can't stop the leak by closing a fixture valve
- You smell sewage or see wastewater coming up
- Water is near electrical outlets, panels or appliances
What happens next
- Submit a request marked “Emergency / As Soon As Possible” — or call if a phone line is listed.
- We review urgent requests first and look for an available independent provider near you.
- If a provider can help, they contact you directly to discuss the problem, timing and pricing.
- Availability isn't guaranteed — especially late at night or on holidays — so take the safety steps below right away.
Safety comes first
- Shut off the main water valve to stop the flow. It's usually where the line enters the home, in a garage, basement or crawlspace.
- If water is near outlets or your electrical panel, stay away and turn off power at the breaker only if you can do so safely.
- If you smell gas, leave the home immediately and call your gas utility or 911 from outside.
- Move valuables away from water and photograph damage for insurance.